Asking iTaoBuy about an order you are checking
Where to ask iTaoBuy, how fast it says it answers, what the labels on an order page mean, and short answers to the questions this site is built around.
Checked 16 October 2026
Where to ask, and the reply times iTaoBuy states
Need help with a specific order? Start with the live chat in iTaoBuy's help centre, which the Contact Us page labels “7x24 Hours Online Support”. For anything that needs the buyer to check with a seller, use an order inquiry or an internal message on the order: the service table says both are answered within 24 hours.
Email works for the slower cases. Customer service and counterfeit complaints go to [email protected]; copyright removal requests and the refund questions the terms point to go to [email protected]. The purchasing team itself works 09:00 to 18:00 Beijing time on working days, so a question sent in a European evening is often read the next morning in China.
Whichever channel you use, quote the Order No., Item Code and Original Order ID, and say what you selected.
Order-page vocabulary, from GO to RL
This glossary covers the labels you meet between choosing a listing and approving its photos. Most come from iTaoBuy's own interface text; two are community shorthand that iTaoBuy does not use, and one is this site's own word.
| Term | Meaning on an iTaoBuy order |
|---|---|
| Original Order ID | The transaction ID of the seller order on Taobao, Weidian or 1688; the notice calls it Original Transaction ID |
| Order No. (GO...) | iTaoBuy's number for your order |
| Item Code (GI...) | iTaoBuy's number for one item in an order; some services are priced per GI |
| Source order | This site's word for the order iTaoBuy's buyer places with the seller |
| Order switching | iTaoBuy's term for an agent buying a cheaper similar item from a different store |
| Fill&Buy | The form for ordering by typing the link, specification and price yourself |
| Specification | The option you choose: colour, size, version |
| Remark | Fill&Buy field the agent forwards to the seller |
| Additional Payment | Extra charge set when the seller's price was higher than your submission |
| Additional Shipping Fee | The same for domestic shipping |
| Split Delivery | The seller sends one order in more than one shipment |
| Risk Review | A status in the interface text; iTaoBuy does not define it publicly |
| Warehouse Photo | The order page column holding the photos taken on arrival |
| QC | Quality check; here, the warehouse photo set |
| GL / RL | Community shorthand: green light expresses approval of the photos, red light flags a concern; neither creates an official return or refund. |
| Custom Photo | An extra photo of one detail, requested per item |
| Rehearsal | iTaoBuy's account menu item for a trial packing of a parcel |
Ten short answers on seller orders
A short set of frequently asked questions, each answered from the iTaoBuy document it rests on. Longer explanations sit on the pages linked inside the answers.
Is the Original Order ID shown on every iTaoBuy order?
iTaoBuy's notice of 15 October 2025 says it is provided “for every order you place on iTaoBuy”. In our reading it appears once the buyer has paid the seller, so an order still marked In Process may not show one yet.
Can I look the ID up on Taobao or Weidian myself?
Not as an outsider, as far as we know: transaction details sit in the buyer's and seller's accounts. Give the ID to iTaoBuy customer service, or quote it to the seller in a checking-only message.
The order page shows the specification in Chinese. How do I compare it?
Compare the characters with your screenshot of the selected option button. Paste the Chinese into the yellow ply of the match sheet; it compares characters as well as words.
Does a different shop name mean my item was switched?
Not necessarily. Shops often show a short name on one page and a long one on another. Ask which shop the Original Order ID belongs to before you conclude anything.
I typed the wrong size into Fill&Buy. What now?
Message customer service promptly. For an order still processing, the table gives the buyer a 24-hour handling target for cancellation; it is not a 24-hour deadline for the customer. Once ordered, the buyer checks with the seller within 48 hours and the seller’s policy applies.
How long do I have to answer an out-of-stock message?
72 hours. After that the buyer cancels the order for you, under the Shopping Information table.
Will I pay more if the seller raised the price?
You will get a supplementary payment request for the difference. If you would rather not pay it, ask to cancel.
When does the five-day return window start?
From the hour after the order shows the status received, according to the return policy.
Where do counterfeit complaints go?
To [email protected], according to iTaoBuy's Anti-Counterfeiting Policy.
Does this site place orders or see my account?
No. It explains iTaoBuy's rules; the match sheet runs in your browser and sends nothing.